Return Policy
The following are the policies to be eligible for return requests after shipment/ receipt of goods:
1. All goods sold are non-refundable except:
(i) Failed Delivery
(ii) Wrong Delivery
(iii) Damaged good during delivery.
2. Only items that have been purchased directly from Noor Arfa Online Empire SDN.BHD Online Store can be eligible for a return.
3. Any Noor Arfa Online Empire SDB.BHD Online Store products purchased through other retailers are not eligible for this policy and must be in accordance to the respective retailers’ returns and refunds policy.
4. Goods are eligible for a return if the following are applied:
Incorrect:
• The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.
Damaged:
• The items is found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete Noor Arfa Online Empire SDN.BHD Online Store product.
Returned items must meet the following requirements:
• Postage costs are fully borne by the customer.
• The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).
• You have proof of purchase (order invoice number and receipt).
• Item must be in new condition (please do not remove price tag from clothes) and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked, and not defaced in any manner.
• Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.
1. Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
2. We reserve the right to reject any cancellation, refund that is deemed unfit or unreasonable.
REFUND POLICY
Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:
1. Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
2. Credit card refund services, refund for credit/debit will be process within 7-14 working days.
Kindly contact your card-issuing bank with regards to the duration of the credit refunds.
Please return your purchase to the following address:
21080 Kuala Terengganu,
Terengganu Darul Iman, Malaysia.
ANY PROBLEM ABOUT REFUND AND RETURN:
Please contact us at email: DCnoorarfaonline@gmail.com or contact us: +60164155700 if you have any questions or doubts.